Refund and Cancellation Policy

Vakilkaro is a brand owned and operated by Jsons Solicitors Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Plot No. 16, Ganesh Nagar 6A, Near Delhi–Ajmer Bye Pass, Behind Kedia House, Murlipura, Jaipur, Rajasthan – 302039, India, CIN U93090RJ2018PTC063248 (hereinafter "Vakilkaro", "Company", "we", "us" or "our").

This Refund and Cancellation Policy forms an integral part of the Terms and Conditions accepted by the Client at the time of payment and must be read together with the accepted proposal, the Privacy Policy and the Website Disclaimer.

1. GENERAL PRINCIPLE

Vakilkaro aims to provide services in accordance with the accepted proposal. A refund shall not be automatic merely because the Client changes its mind, does not receive the desired government result, or experiences a delay outside Vakilkaro’s control.

Before approving a refund, Vakilkaro may make reasonable efforts to:

• complete the service;
• correct a service deficiency;
• reassign the engagement;
• obtain missing information;
• provide an alternative solution; or
• offer service credit or change of service.

2. CANCELLATION BY CLIENT

After payment, cancellation is not ordinarily permitted once service has commenced.

If the Client asks Vakilkaro to hold the service, the amount may be retained as credit until the Client resumes, subject to document validity, applicable law, pricing changes and the credit-validity period.

A request to hold does not create a right to a cash refund.

3. WHEN A REFUND MAY BE CONSIDERED

A refund may be considered only where internal review establishes that:

• Vakilkaro has not commenced the service;
• Vakilkaro is unable or unwilling to deliver the agreed service for reasons attributable solely to Vakilkaro;
• the same payment was collected twice;
• an excess amount was collected due to a verified billing error; or
• Vakilkaro expressly approves a refund as a customer-resolution measure.

4. NON-REFUNDABLE AMOUNTS

The following are non-refundable once paid or incurred:

• government fees;
• statutory charges;
• stamp duty;
• DSC or certificate fees;
• payment-gateway and bank charges;
• third-party professional fees;
• audit or certification fees;
• notary expenses;
• courier charges;
• inspection charges;
• taxes already deposited;
• filing expenses;
• fees for completed work;
• consultation fees already utilised;
• activated software subscription;
• accessed training or digital material; and
• other out-of-pocket expenses.

5. REFUND DEDUCTIONS

Where a refund is approved, Vakilkaro may deduct:

• 20% cancellation and administrative charge;
• fees proportionate to work completed;
• professional time already utilised;
• onboarding and document-review expenses;
• government and third-party amounts;
• payment-gateway charges;
• taxes that cannot be recovered; and
• costs caused by Client error or change of instructions.

The refund shall not exceed the balance remaining after these deductions.

6. SITUATIONS NOT ELIGIBLE FOR REFUND

No refund shall ordinarily be available where:

• the Client changes its mind;
• business plans change;
• the Client engages another service provider;
• documents are not supplied;
• the Client becomes unresponsive;
• incorrect information is provided;
• eligibility requirements are not met;
• an authority rejects or objects to an application;
• resubmission or hearing is required;
• a government portal is unavailable;
• government processing is delayed;
• laws or procedures change;
• a bank declines account opening or finance;
• a trademark is opposed;
• a regulatory licence is not granted;
• the Client fails to approve documents;
• the Client requests work to be stopped after commencement;
• statutory due dates are missed due to Client delay; or
• service access, course access or software access has already been delivered.

7. GOVERNMENT AND REGULATORY FACTORS

Government approval cannot be guaranteed. Rejection, objection, resubmission, backlog, investigation, hearing, inspection, technical error or change in government procedure shall not automatically create refund eligibility.

8. CHANGE OF SERVICE

Vakilkaro may permit an eligible balance to be transferred to another service where:

• the request is made in writing;
• the original service has not been substantially completed;
• the new service is legally permissible;
• any fee difference is paid; and
• applicable third-party costs are deducted.

Service change is discretionary and does not create a right to a cash refund.

9. SERVICE CREDITS

An approved amount may be issued as service credit. Service credit:

• is non-transferable;
• cannot ordinarily be encashed;
• may be used only for Vakilkaro services;
• may be restricted to the same Client or business;
• must be used within 12 months, unless another period is stated; and
• shall expire after the validity period.

10. REFUND REQUEST PROCEDURE

Refund requests must be submitted within 30 days from the relevant issue or payment, whichever is applicable, by email to refund@vakilkaro.com (with a copy to grievance@vakilkaro.com).

The request must include:

• Client name;
• registered mobile number and email;
• invoice or order ID;
• transaction details;
• service name;
• reason for refund;
• relevant documents; and
• bank details where requested.

Submission of a request does not guarantee approval.

11. PROCESSING TIME

Approved refunds shall ordinarily be processed within 15–30 working days after:

• internal approval;
• receipt of complete information;
• calculation of deductions; and
• confirmation of payment details.

Banking or payment-gateway processing may require additional time. Refunds are ordinarily credited to the original payment instrument.

12. CHARGEBACKS

The Client should first use the grievance and refund process before initiating a chargeback.

Where a chargeback is raised after commencement or delivery, Vakilkaro may submit the following to the bank or payment provider:

• checkbox acceptance;
• proposal;
• invoice;
• communication history;
• work records;
• government challans; and
• service-delivery evidence.

13. FORCE MAJEURE

No refund shall arise solely due to delay or interruption caused by events beyond Vakilkaro’s reasonable control, including natural disaster, epidemic, government action, change in law, strike, cyberattack, portal downtime, banking disruption or failure of essential third-party services.

14. POLICY VERSION

The policy version accepted at the time of payment shall govern the relevant order. Vakilkaro may amend this Policy from time to time, and the revised version shall apply prospectively.

15. GRIEVANCE AND CONTACT DETAILS

Any grievance in relation to a refund or cancellation may be addressed to the Grievance Officer at the details below.

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